Updates on:
Season ticket and match day sales at Wembley
Spurs v Juventus friendly – 5 August
Calls for relaxation of Russian visas
Premier League broadcast selections
Kit pricing
Safety Advisory Group meeting – 29 June
Supporters Summit – 1 and 2 July
THST Fans Survey 2017
FA Council Supporters' Representative
Season ticket and match day sales at Wembley
Spurs v Juventus friendly – 5 August
Calls for relaxation of Russian visas
Premier League broadcast selections
Kit pricing
Safety Advisory Group meeting – 29 June
Supporters Summit – 1 and 2 July
THST Fans Survey 2017
FA Council Supporters' Representative
Other:
Media:
• Column on kit pricing for Football London
• Joint statement on latest TV picks
• Rule the Roost podcast
1. Season ticket and match day sales at Wembley
Match day ticket prices for next season have now been confirmed by the Club, and we made comment here. Our views on pricing have been made clear on the Trust website since Season Ticket pricing was announced. Ticketing is one of our key areas of work and we have spent years building a relationship that would give us a chance to have some input into the process for the coming season away from ‘home’ and, of course, for the new stadium. So we’ve been disappointed with how the process has played out, as well as with many of the decisions taken.
We believe the Club made a mistake setting Season Ticket prices before working out match day pricing. This boxed the Club into a corner and the result is a match day pricing policy that is some distance from the “bums on seats” policy the Club told us it would pursue. And, as we said in our statement, we weren’t particularly impressed with Season Ticket pricing, given the increased capacity.
We submitted a detailed pricing proposal that we thought balanced commercial reality with the need to deliver a fair deal for fans. Early indications were that the Club was thinking along the same lines, but there was a last-minute change of heart and the prices are now what we have.
We also felt fans should have been able to make their purchasing decisions with more information than they were given. The Club was wary of overloading fans with information, and we understand that, but as fans were being asked to make a major decision on a significant sum of money, we feel details about factors such as the operation of the ticket exchange system should have been made available from the start to inform that decision.
We received a particularly large number of questions on email and social media, and tried to provide what information we could. The Club does not have a dedicated, interactive customer service platform, so fans increasingly come to us. The Trust exists to help fans, but it’s not sustainable, or desirable, for us to run a customer service function for the Club, free of charge, around our day jobs. Our ability to help was also hampered by the Club’s failure, over a sustained period, to answer our questions about the ticketing process. And our call for the hard-pressed ticketing and customer service teams, who did handle a great number of complex cases satisfactorily, to be given more resource has so far not been responded to. As we write this newsletter, the questions we have been raising remain unanswered.
We believe fan views on pricing were reflected by the fact that new Season Tickets were offered as far down the waiting list as number 55,000. The integrity of the waiting list was undermined by the way the process was structured, and the notion that the waiting list consisted of 60,000+ people eager to instantly buy a Season Ticket has also been undermined. With the Club frequently saying that waiting list demand was a key element in securing stadium funding, it remains to be seen how wise this was.
Throughout the process, we’ve been attempting to propose solutions and alternatives, and much of our current focus is on resolving the issue created by having 20,000 new Season Ticket holders on the same number of loyalty points. We’re also asking for a clearly defined proposition for members in these very changed circumstances.
We’ve found the lack of communication all the more disappointing after we worked closely with the Club last summer to articulate the home ballot, a process which saw us successfully lobby for Cat A games to be issued by loyalty points – something which our annual survey has shown to be an overwhelmingly popular move. That’s an example of Trust and Club working together to benefit fans, and we’d like to see a return to that approach as we begin to discuss the new stadium pricing and migration.
We will also be urging the Club to recognise the signals given with regard to accessible pricing in the new stadium.
2. Spurs v Juventus friendly – 5 August
When prices for the pre-season friendly against Juventus were announced, jaws dropped. Up to £92 for a friendly, in a stadium we’d be playing in regularly, against a side we could meet again within weeks. The Club was quick to distance itself from the pricing, pointing out the game was organised by a company called Relevent Sports. Relevent had hired Wembley, invited Spurs and Juventus, and set the pricing. As we understand it Spurs get a fee for the game.
We believe the Club was unwise to accept the invitation with the ticket pricing originally announced. Fans agreed, leading to the unprecedented move of ticket prices for a football match being dropped weeks after they’d first gone on sale, and refunds being issued to fans. The new pricing saw more seats placed in the cheaper price band, but the price structure remained unchanged. We believe the prices are still far too high for a friendly.
Relevent Sport’s chief executive last year questioned the value of Tottenham Hotspur being in European competition. This year the Club is apparently a valuable enough draw to justify charging eye-watering prices to see. Relevent was also the target of criticism from Spurs fans in the US over the pricing and sales mechanisms deployed for this summer’s US tour games, and THFC had to step in to resolve a number of issues. Knowing all this, and with the Wembley friendly pricing available to it, the Club still chose to go ahead with the partnership.
The whole affair has given the Club some terrible publicity. And fans, by simply refusing to buy tickets, have sent a powerful message about pricing. We hope the Club learns the obvious lessons, and we have made our views very clear.
3. Calls for relaxation of Russian visas
Ahead of the draws for the Europa and Champions League qualifying rounds, THST joined forces with fan groups from other English teams in European competition this coming season to flag the problems with obtaining visas for matches in Russia. Read the joint statement in full here.
Currently, fans wishing to support their teams at away matches in Russia are required to attend visa centres in either London or Edinburgh in person for biometric collection. This is clearly a huge inconvenience, and a costly one.
THST, Spirit of Shankly, Manchester City’s 1894 Group, MUST, CST, AST, EST and the Blue Union have called on UEFA and their respective clubs to work with the Foreign & Commonwealth Office to ensure a match ticket is sufficient as a visa should any English teams be drawn in Russia; an approach adopted for the Confederations Cup earlier this year.
We have lodged our request with THFC and await the group stage draw of the Champions League with interest.
4. Premier League broadcast selections
On 6 July, the Premier League announced the TV selections for August and September. As part of the Kick Off Times Working Group, we made comment via the FSF, here. Yet again, match-going fans are being asked to travel the length and breadth of the country at anti-social times at the behest of broadcasters. And there is likely to be more inconvenience ahead, with up to 22 more games being televised from the start of the 2019 broadcast cycle onwards.
It is a reality that televised games are here to stay and most fans are pragmatic enough to have accepted games will be displaced throughout a season to some degree. But when additional slots such as Sunday mornings and Saturday evenings are mooted, there is strong push back from supporters, as our recent survey found. Full results will be published next week.
Our priority at present is to minimise the occurrence of fans being sent unreasonable distances at times when there is no public transport provision. We are in the process of scheduling a further meeting with Sky to advance discussions but are still waiting for the Premier League to agree to an all party meeting where real progress could be made.
We have also asked for the October and November fixture selections to be announced at the same time as the August and September picks moving forwards.
5. Kit pricing
More pricing that raised eyebrows came with the unveiling of the new kit. Adult shirts at £60 and £90 and kids’ kits at £87 attracted much comment, although these prices aren’t unique to Spurs. While these prices make this the most expensive kit yet, the terms of the debate aren’t quite so new. Every time there’s a new kit launch, we have the same discussions.
Trust co-chair Martin Cloake set out our thinking in a column for Football London website. In a nutshell, while we agree the price of replica kits is high, in the end the decision to buy one is a choice. A ticket is an essential, a replica shirt is an extra. And the simple fact is that as long as fans buy the shirts, and they do in great numbers, clubs and shirt manufacturers will say they got the pricing right. That’s a stance that the FSF has tended to take as well.
But we have fed back fan feeling on kit pricing, and we’re talking to colleagues from other supporter organisations to see if there are any ideas about how kit price inflation can be tackled.
6. Safety Advisory Group meeting – 29 June
Trust rep Martin Cloake attended the annual Safety Advisory Group wash-up meeting at the end of June, along with representatives from the Club, Haringey Council, the emergency services, the Sports Ground Safety Authority, Club medical staff, and Club stewarding staff.
The review of the season was very positive, with only two matches – the home games against West Ham and Millwall – raising major issues. The SGSA rep and Club medical officer were particularly impressed with how games had been handled throughout the season.
THST raised the point that, while it was pleased to have been asked to represent fans on the SAG, it had not always been possible to feed fan views in from the outset, and the SAG’s chair agreed to address this. The SAG will continue to meet as plans for the new stadium come together, but this season matches will come under the auspices of Brent Council, and THST has no representation. THFC’s head of match-day security is keen for fan input to be maintained.
The meeting ended with a presentation on progress with the new stadium. It was particularly pleasing to see the vastly improved disabled access the new stadium will offer, and to hear that discussions with Level Playing Field were progressing well.
7. Supporters Summit
Kat Law, Martin Cloake and Pete Haine attended the annual Fans Summit organised by Supporters Direct and the Football Supporters Federation. The event was held over two days in Burton at the FA’s National Football Centre.
Day one saw THST reps attend sessions on structured dialogue, finance, ticket pricing and safeguarding children in football. We also attended a network meeting of Premier League club Trusts where the latest position on issues including the structured dialogue meetings with the PL, safe standing, ticket pricing and fixture scheduling were discussed.
Day two featured the AGM’s of both national fan organisations. Details of the FSF AGM can be found here. THST was instrumental in opposing a move to welcome the so-called ‘structured dialogue’ meetings with the Premier League, arguing that the level and quality of contact between fan groups and the PL has got worse since its introduction. We recognise the potential, but do not believe the process as it currently stands should be ‘welcomed’. It was agreed to remit the motion back to FSF National Council.
The main issue at the SD AGM was discussion of whether to investigate the possibility of creating a single fan organisation. THST spoke in favour of exploring the possibility. Reports from the Summit can be found on SD’s website.
8. THST Fans Survey 2017
From 22 June to 9 July, THST ran its fourth annual fans survey. Open to both Trust members and the wider fan base, this year’s survey proved to be the biggest yet with in excess of 3,200 fans responding to topics ranging from ticket pricing to safe standing, atmosphere to subsidised travel, performance of the team, confidence in ENIC and satisfaction with the Trust.
We’ll be releasing the findings during w/c 7 August. Full Trust members will receive this direct to their inboxes. Associate members and non members will be able to access the report via social media and our website.
Thanks to everyone who took the time to share their thoughts on some of the issues affecting Spurs fans over the coming seasons. Your views help shape the arguments we put forward and provide a valuable barometer when adopting positions on key subjects.
9. FA Council rep
When the FA recently voted to reform its structures, one of the measures it voted for was to increase the number of fan reps on the FA Council from one to two. The FSF’s Malcolm Clarke has been the lone fan rep for 12 years, and so it was agreed that Supporters Direct would take nominations and interview for the second rep.
We’re really pleased to say that our very own Kat Law was selected as the new fan rep, after being nominated by Trusts across all four professional divisions and coming through a tough interview process. She serves initially for one year. Kat says she intends to listen and learn, but is also determined to ensure the voice of ordinary match-going fans is heard more clearly at the FA.
Her colleagues on the THST board don’t doubt that she will.
Other:
There is still some confusion among local residents and businesses about who to raise issues with. Compensation for businesses on Park Lane was discussed – there is nothing formal in place but discussions with individual firms are taking place.
Issues of mopeds using the footpath while Park Lane is closed are being reported. Properties and cars on Park Lane will be cleaned after demolition as dust is an issue.
In a positive session, it was confirmed that the project is on track to be ready for season 2018-2019, in that the wide range of kiosks and outlets have been planned in and it is now down to individual design. The vision is to have the very highest end of catering in premium areas, for example the Roux family will be catering for 12 fixtures per season, and others of this ilk will be on board for other packages of fixtures. This will obviously attract high-end corporate clients and compete with the very best stadia world-wide.
In general areas of the stadium, the aim is to compete with the High Street – with as much choice of food and beverage as possible in as many areas of the stadium as possible.
All full time employees will have salaries that match or exceed the London Living Wage, and all hourly paid staff on variable contracts will be paid in excess of the National Living Wage.
Paul and Jim were extremely interested in our survey results and plan to develop this further with targeted short surveys during the planning year, and regular feedback from each area of the stadium, once in the new ground. We’ll be hoping to recruit a regular group of supporters to give monthly feedback on the quality and range of food and drink, as well as speed and effectiveness of service. So if that’s something you’d like to get involved in, look out for more details as the year progresses.
We also managed to secure a commitment to two specific requirements which had been repeatedly flagged with the Trust. First, that hot drinks such as coffee, and especially tea, should have real cow’s milk and not powdered / UHT. Secondly, that bottled water should be cheaper, and tap water more readily available around the stadium. Both of these points were agreed.
Finally, White Hart Lane came 4th in the national pie league on the BBC Sport website – and top in London. Presumably this means we now qualify for the International Pie Champions League, so clearly this is good news!
We look forward to developing a constructive, mutually beneficial relationship with Levy Restaurants over the coming months.
Media:
• Column on kit pricing for Football London
• Joint statement on latest TV picks
• Rule the Roost podcast
A reminder…
iSpurs information portal
The Club has also set up a new, dedicated information portal online which answers many of the questions we are frequently contacted with. We’d urge fans to read and familiarise themselves with the details available on the portal as we continue to receive a high volume of questions asking for this information.
THST Board
28 July 2017
For more exclusive and live updates follow us on our social media sites:
Twitter: @THSTOfficial
Facebook: www.facebook.com/THSTOfficial
TO BECOME A TRUST MEMBER, PLEASE CLICK HERE.
- Business Community Liaison Group meeting – 4 July
- Mace update on Park Lane closure
- Meeting with Levy Restaurants – 29 June
- Members’ meeting sub-committee update
Media:
• Column on kit pricing for Football London
• Joint statement on latest TV picks
• Rule the Roost podcast
1. Season ticket and match day sales at Wembley
Match day ticket prices for next season have now been confirmed by the Club, and we made comment here. Our views on pricing have been made clear on the Trust website since Season Ticket pricing was announced. Ticketing is one of our key areas of work and we have spent years building a relationship that would give us a chance to have some input into the process for the coming season away from ‘home’ and, of course, for the new stadium. So we’ve been disappointed with how the process has played out, as well as with many of the decisions taken.
We believe the Club made a mistake setting Season Ticket prices before working out match day pricing. This boxed the Club into a corner and the result is a match day pricing policy that is some distance from the “bums on seats” policy the Club told us it would pursue. And, as we said in our statement, we weren’t particularly impressed with Season Ticket pricing, given the increased capacity.
We submitted a detailed pricing proposal that we thought balanced commercial reality with the need to deliver a fair deal for fans. Early indications were that the Club was thinking along the same lines, but there was a last-minute change of heart and the prices are now what we have.
We also felt fans should have been able to make their purchasing decisions with more information than they were given. The Club was wary of overloading fans with information, and we understand that, but as fans were being asked to make a major decision on a significant sum of money, we feel details about factors such as the operation of the ticket exchange system should have been made available from the start to inform that decision.
We received a particularly large number of questions on email and social media, and tried to provide what information we could. The Club does not have a dedicated, interactive customer service platform, so fans increasingly come to us. The Trust exists to help fans, but it’s not sustainable, or desirable, for us to run a customer service function for the Club, free of charge, around our day jobs. Our ability to help was also hampered by the Club’s failure, over a sustained period, to answer our questions about the ticketing process. And our call for the hard-pressed ticketing and customer service teams, who did handle a great number of complex cases satisfactorily, to be given more resource has so far not been responded to. As we write this newsletter, the questions we have been raising remain unanswered.
We believe fan views on pricing were reflected by the fact that new Season Tickets were offered as far down the waiting list as number 55,000. The integrity of the waiting list was undermined by the way the process was structured, and the notion that the waiting list consisted of 60,000+ people eager to instantly buy a Season Ticket has also been undermined. With the Club frequently saying that waiting list demand was a key element in securing stadium funding, it remains to be seen how wise this was.
Throughout the process, we’ve been attempting to propose solutions and alternatives, and much of our current focus is on resolving the issue created by having 20,000 new Season Ticket holders on the same number of loyalty points. We’re also asking for a clearly defined proposition for members in these very changed circumstances.
We’ve found the lack of communication all the more disappointing after we worked closely with the Club last summer to articulate the home ballot, a process which saw us successfully lobby for Cat A games to be issued by loyalty points – something which our annual survey has shown to be an overwhelmingly popular move. That’s an example of Trust and Club working together to benefit fans, and we’d like to see a return to that approach as we begin to discuss the new stadium pricing and migration.
We will also be urging the Club to recognise the signals given with regard to accessible pricing in the new stadium.
2. Spurs v Juventus friendly – 5 August
When prices for the pre-season friendly against Juventus were announced, jaws dropped. Up to £92 for a friendly, in a stadium we’d be playing in regularly, against a side we could meet again within weeks. The Club was quick to distance itself from the pricing, pointing out the game was organised by a company called Relevent Sports. Relevent had hired Wembley, invited Spurs and Juventus, and set the pricing. As we understand it Spurs get a fee for the game.
We believe the Club was unwise to accept the invitation with the ticket pricing originally announced. Fans agreed, leading to the unprecedented move of ticket prices for a football match being dropped weeks after they’d first gone on sale, and refunds being issued to fans. The new pricing saw more seats placed in the cheaper price band, but the price structure remained unchanged. We believe the prices are still far too high for a friendly.
Relevent Sport’s chief executive last year questioned the value of Tottenham Hotspur being in European competition. This year the Club is apparently a valuable enough draw to justify charging eye-watering prices to see. Relevent was also the target of criticism from Spurs fans in the US over the pricing and sales mechanisms deployed for this summer’s US tour games, and THFC had to step in to resolve a number of issues. Knowing all this, and with the Wembley friendly pricing available to it, the Club still chose to go ahead with the partnership.
The whole affair has given the Club some terrible publicity. And fans, by simply refusing to buy tickets, have sent a powerful message about pricing. We hope the Club learns the obvious lessons, and we have made our views very clear.
3. Calls for relaxation of Russian visas
Ahead of the draws for the Europa and Champions League qualifying rounds, THST joined forces with fan groups from other English teams in European competition this coming season to flag the problems with obtaining visas for matches in Russia. Read the joint statement in full here.
Currently, fans wishing to support their teams at away matches in Russia are required to attend visa centres in either London or Edinburgh in person for biometric collection. This is clearly a huge inconvenience, and a costly one.
THST, Spirit of Shankly, Manchester City’s 1894 Group, MUST, CST, AST, EST and the Blue Union have called on UEFA and their respective clubs to work with the Foreign & Commonwealth Office to ensure a match ticket is sufficient as a visa should any English teams be drawn in Russia; an approach adopted for the Confederations Cup earlier this year.
We have lodged our request with THFC and await the group stage draw of the Champions League with interest.
4. Premier League broadcast selections
On 6 July, the Premier League announced the TV selections for August and September. As part of the Kick Off Times Working Group, we made comment via the FSF, here. Yet again, match-going fans are being asked to travel the length and breadth of the country at anti-social times at the behest of broadcasters. And there is likely to be more inconvenience ahead, with up to 22 more games being televised from the start of the 2019 broadcast cycle onwards.
It is a reality that televised games are here to stay and most fans are pragmatic enough to have accepted games will be displaced throughout a season to some degree. But when additional slots such as Sunday mornings and Saturday evenings are mooted, there is strong push back from supporters, as our recent survey found. Full results will be published next week.
Our priority at present is to minimise the occurrence of fans being sent unreasonable distances at times when there is no public transport provision. We are in the process of scheduling a further meeting with Sky to advance discussions but are still waiting for the Premier League to agree to an all party meeting where real progress could be made.
We have also asked for the October and November fixture selections to be announced at the same time as the August and September picks moving forwards.
5. Kit pricing
More pricing that raised eyebrows came with the unveiling of the new kit. Adult shirts at £60 and £90 and kids’ kits at £87 attracted much comment, although these prices aren’t unique to Spurs. While these prices make this the most expensive kit yet, the terms of the debate aren’t quite so new. Every time there’s a new kit launch, we have the same discussions.
Trust co-chair Martin Cloake set out our thinking in a column for Football London website. In a nutshell, while we agree the price of replica kits is high, in the end the decision to buy one is a choice. A ticket is an essential, a replica shirt is an extra. And the simple fact is that as long as fans buy the shirts, and they do in great numbers, clubs and shirt manufacturers will say they got the pricing right. That’s a stance that the FSF has tended to take as well.
But we have fed back fan feeling on kit pricing, and we’re talking to colleagues from other supporter organisations to see if there are any ideas about how kit price inflation can be tackled.
6. Safety Advisory Group meeting – 29 June
Trust rep Martin Cloake attended the annual Safety Advisory Group wash-up meeting at the end of June, along with representatives from the Club, Haringey Council, the emergency services, the Sports Ground Safety Authority, Club medical staff, and Club stewarding staff.
The review of the season was very positive, with only two matches – the home games against West Ham and Millwall – raising major issues. The SGSA rep and Club medical officer were particularly impressed with how games had been handled throughout the season.
THST raised the point that, while it was pleased to have been asked to represent fans on the SAG, it had not always been possible to feed fan views in from the outset, and the SAG’s chair agreed to address this. The SAG will continue to meet as plans for the new stadium come together, but this season matches will come under the auspices of Brent Council, and THST has no representation. THFC’s head of match-day security is keen for fan input to be maintained.
The meeting ended with a presentation on progress with the new stadium. It was particularly pleasing to see the vastly improved disabled access the new stadium will offer, and to hear that discussions with Level Playing Field were progressing well.
7. Supporters Summit
Kat Law, Martin Cloake and Pete Haine attended the annual Fans Summit organised by Supporters Direct and the Football Supporters Federation. The event was held over two days in Burton at the FA’s National Football Centre.
Day one saw THST reps attend sessions on structured dialogue, finance, ticket pricing and safeguarding children in football. We also attended a network meeting of Premier League club Trusts where the latest position on issues including the structured dialogue meetings with the PL, safe standing, ticket pricing and fixture scheduling were discussed.
Day two featured the AGM’s of both national fan organisations. Details of the FSF AGM can be found here. THST was instrumental in opposing a move to welcome the so-called ‘structured dialogue’ meetings with the Premier League, arguing that the level and quality of contact between fan groups and the PL has got worse since its introduction. We recognise the potential, but do not believe the process as it currently stands should be ‘welcomed’. It was agreed to remit the motion back to FSF National Council.
The main issue at the SD AGM was discussion of whether to investigate the possibility of creating a single fan organisation. THST spoke in favour of exploring the possibility. Reports from the Summit can be found on SD’s website.
8. THST Fans Survey 2017
From 22 June to 9 July, THST ran its fourth annual fans survey. Open to both Trust members and the wider fan base, this year’s survey proved to be the biggest yet with in excess of 3,200 fans responding to topics ranging from ticket pricing to safe standing, atmosphere to subsidised travel, performance of the team, confidence in ENIC and satisfaction with the Trust.
We’ll be releasing the findings during w/c 7 August. Full Trust members will receive this direct to their inboxes. Associate members and non members will be able to access the report via social media and our website.
Thanks to everyone who took the time to share their thoughts on some of the issues affecting Spurs fans over the coming seasons. Your views help shape the arguments we put forward and provide a valuable barometer when adopting positions on key subjects.
9. FA Council rep
When the FA recently voted to reform its structures, one of the measures it voted for was to increase the number of fan reps on the FA Council from one to two. The FSF’s Malcolm Clarke has been the lone fan rep for 12 years, and so it was agreed that Supporters Direct would take nominations and interview for the second rep.
We’re really pleased to say that our very own Kat Law was selected as the new fan rep, after being nominated by Trusts across all four professional divisions and coming through a tough interview process. She serves initially for one year. Kat says she intends to listen and learn, but is also determined to ensure the voice of ordinary match-going fans is heard more clearly at the FA.
Her colleagues on the THST board don’t doubt that she will.
Other:
- Business Community Liaison Group meeting – 4 July
There is still some confusion among local residents and businesses about who to raise issues with. Compensation for businesses on Park Lane was discussed – there is nothing formal in place but discussions with individual firms are taking place.
Issues of mopeds using the footpath while Park Lane is closed are being reported. Properties and cars on Park Lane will be cleaned after demolition as dust is an issue.
- Mace update on Park Lane closure
- Meeting with Levy Restaurants – 29 June
In a positive session, it was confirmed that the project is on track to be ready for season 2018-2019, in that the wide range of kiosks and outlets have been planned in and it is now down to individual design. The vision is to have the very highest end of catering in premium areas, for example the Roux family will be catering for 12 fixtures per season, and others of this ilk will be on board for other packages of fixtures. This will obviously attract high-end corporate clients and compete with the very best stadia world-wide.
In general areas of the stadium, the aim is to compete with the High Street – with as much choice of food and beverage as possible in as many areas of the stadium as possible.
All full time employees will have salaries that match or exceed the London Living Wage, and all hourly paid staff on variable contracts will be paid in excess of the National Living Wage.
Paul and Jim were extremely interested in our survey results and plan to develop this further with targeted short surveys during the planning year, and regular feedback from each area of the stadium, once in the new ground. We’ll be hoping to recruit a regular group of supporters to give monthly feedback on the quality and range of food and drink, as well as speed and effectiveness of service. So if that’s something you’d like to get involved in, look out for more details as the year progresses.
We also managed to secure a commitment to two specific requirements which had been repeatedly flagged with the Trust. First, that hot drinks such as coffee, and especially tea, should have real cow’s milk and not powdered / UHT. Secondly, that bottled water should be cheaper, and tap water more readily available around the stadium. Both of these points were agreed.
Finally, White Hart Lane came 4th in the national pie league on the BBC Sport website – and top in London. Presumably this means we now qualify for the International Pie Champions League, so clearly this is good news!
We look forward to developing a constructive, mutually beneficial relationship with Levy Restaurants over the coming months.
- Members’ meeting sub-committee update
Media:
• Column on kit pricing for Football London
• Joint statement on latest TV picks
• Rule the Roost podcast
- And finally, an offer for you
A reminder…
iSpurs information portal
The Club has also set up a new, dedicated information portal online which answers many of the questions we are frequently contacted with. We’d urge fans to read and familiarise themselves with the details available on the portal as we continue to receive a high volume of questions asking for this information.
THST Board
28 July 2017
For more exclusive and live updates follow us on our social media sites:
Twitter: @THSTOfficial
Facebook: www.facebook.com/THSTOfficial
TO BECOME A TRUST MEMBER, PLEASE CLICK HERE.
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